Zhankun Sun

Zhankun Sun

Assistant Professor
College of Business
City University of Hong Kong

MS5314 Service Quality Management

Postgraduate course, City University of Hong Kong, College of Business, 2018

This is an elective course for the taught master program MSc. in Quantitative Analysis for Business. This course aims to teach students the theory and applications of quality control, especially in the service industry. Basic statistical knowledge is required to take this course.